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Return & Refund Policy

Thanks for shopping at The GraceDeeVA 
If you are not entirely satisfied with your purchase, we're here to help.
**Returns**
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
**Refunds**
Once we receive your item, we will inspect it and notify you that we have received your returned item.  
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are  
non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.
Shipping and HANDLING
*****COVID-19 Shipping Delays****
While we are as committed as ever to being a part of healthy lifestyles, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping.  Due to COVID-19 safety precautions in our warehouse, orders may take 5 to 10 days to receive. 
If you need your order within 1 to 3 business days we recommend Express Shipping and you can contact us to update your shipping preference.
The GraceDeeVa Boutique processes all orders using the United States Postal Service (USPS).
(We are closed Sunday and Monday). Priority /Free Shipping orders are processed within a 48 to 72 hour from the date of purchase. Orders placed on the weekend, holidays, or when The GraceDeeVa Boutique is closed will be processed the next business day.
***Address Verification*** 
Due to cardholder security all orders must be shipped to the credit card billing address, we do not ship to alternate addresses for (examples include: gift for someone, friend, or work). The billing and shipping address must be the same to avoid cancellation.
ALL ORDERS WILL REQUIRE A SIGNATURE AT TIME OF DELIVERY
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
Shipping fees are non-refundable. If you refuse any shipments from The GraceDeeVa Boutique, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
Priority and Free Shipping takes 5 to 7 Business Days
If within the continental US, your order should be received within 5 to 7 business days.  Once your order has left our store, we will then send out an email to you with your tracking info.  Please allow 24 hours after the item has left, to track your package online with USPS.
Express shipping takes 1 to 3 business days
If your order is placed Tuesday – Friday by 12 PM EST, your order will be shipped the same day.  You can expect to receive your item the next day; unless you live in a 2- day area Express Mail Area.  (Contact your local post office to check your area).  Shipping and Handling Fees vary for Express Orders; please utilize the shipping calculator for the exact amount.
International Shipping
International Express Shipping takes 3 to 7 Business Days
International Priority Shipping takes 10 to 21 Business Days.
You're responsible for all customs and duties fees.
THE GRACEDEEVA cannot anticipate these costs and will not be able to reimburse you.